Order / Delivery
- Blaze Industries delivers throughout Australia using the services of Australia Post and Fastways Couriers.
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Our delivery Fee Australia-wide depends what you purchase. We will use
Australia Post express post satchels, these will be charged at cost with
no handling or packaging fee, for smaller items and for larger, bulky
goods Fastways Couriers will deliver.
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Extra packaging/ pallet costs may be incurred for very large orders.
These costs will be disclosed before your order is processed.
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If you have an account with a freight company please leave the details
at checkout in the space provided and we will ship to you and your
business/personal account with your nominated freight company will be
billed your account rate.
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General dispatch/ delivery time is 2 to 10 working days unless the item
is no longer in stock or a custom order. We will inform you before
charging your nominated account an approximate dispatch date if you
require a special order.
- No deliveries are made on public holidays - orders will be delivered either the working day prior or after.
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Upon delivery, the goods may need to be signed for. If a signature
cannot be obtained at the time of delivery, a card will be left
informing you of how to collect your parcel during normal business
hours.
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Parcels will be held by each of the delivery services for their maximum
hold time. However, should you not respond to their respective calling
cards and the parcel is returned to us as unclaimed, further freight
charges will be payable for re-dispatch. Freight charges paid for the
original dispatch are not refundable.
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Blaze Industries also offer store pick up (no postage charge) at our
shop front - Unit 1/11-15 Gardner Court Toowoomba Business Centre,
Toowoomba, QLD. Hours for pick up are: Mon - Fri 8.30am to 4pm.
- Blaze Industries does not accept responsibility for any loss or damage
of items/parcels once they have left our factory. Should any problem
occur please contact our factory on 61 746 154680 during business
hours.
- At present time Blaze Industries offers tracking, via express post or
the nominated Courier service, on all orders. If you experience problems
with your delivery please contact us at: lightitup@blazeindustries.com.au or 07 4615 4680 Monday to Friday 8.30am-4.00pm
Rest of the World
- Please email us at lightitup@blazeindustries.com.au and
we will advice you on the international delivery costs as these will
vary depending on the particular carrier needed to supply any particular
country and the size and weight of your order.
- You will be responsible for any extras fees or import taxes your goods may incur.
Ordering
- We accept payment online either by Visa and Mastercard, or direct bank deposit.
- All prices are in $AUD and include GST.
-
Blaze Industries does not collect or record any credit card details you
may provide when purchasing products from the the Blaze Industries web
site.
- Your credit card details are processed by our Australian Payment
Processor (for credit cards) EGATE, which is linked to our ANZ merchant
account.
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Our order form is running on an ANZ Egate Secure Server using 128 bit
SSL encryption and ANZ Secure payment gateway, ensuring all of your
details remain secure and confidential.
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We also accept Direct Bank Deposit as a payment option. All relevant
bank details will be displayed at check out. Please check with your
financial institution regarding timeframes for processing payment etc.
You will need to deposit the payment within 3 working days from day of
purchase or your order may be cancelled. Blaze Industries will dispatch
your order when payment has been received. A confirmation email will be
sent to you advising of when your purchases have been despatched.
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To place an order over the phone please call 07 46154680 between the
hours of 8am - 4pm Mon - Fri. We accept credit card (Visa and
Mastercard) and Direct Bank Deposit as payment methods.
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All pricing on Blaze Industries is in Australian Dollars (AUD) and
includes GST. Blaze Industries reserves the right to change prices at
our discretion.
Refund policy:
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Please choose carefully as Blaze Industries does not provide refunds if
you change your mind or make an incorrect decision. As per the Trade
Practices Legislation refunds are only provided where goods are faulty,
wrongly described, different from a sample shown to you or do not do
what they are supposed to.
In such cases, a customer requesting a refund must:
- report the fault and return the goods within 24 hours of receiving the goods.
- provide proof of purchase.
- stop using faulty goods until they are returned
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Whilst refunds cannot be provided based on change of mind, depending on
the individual circumstance there is a potential of a credit note or
product exchange providing the goods are in their original sale-able
condition (ie: all stainless steel products must still retain their
original plastic seal/covering) and are not faulty or unit for purpose
