– Blaze Industries delivers throughout Australia using the services of Australia Post and Fastways Couriers.
– Our delivery Fee Australia-wide depends what you purchase. We will use Australia Post express post satchels, these will be charged at cost with no handling or packaging fee, for smaller items and for larger, bulky goods Fastways Couriers will deliver.
– Extra packaging/ pallet costs may be incurred for very large orders. These costs will be disclosed before your order is processed.
– If you have an account with a freight company please leave the details at checkout in the space provided and we will ship to you and your business/personal account with your nominated freight company will be billed your account rate.
– General dispatch/ delivery time is 2 to 10 working days unless the item is no longer in stock or a custom order. We will inform you before charging your nominated account an approximate dispatch date if you require a special order.
– No deliveries are made on public holidays – orders will be delivered either the working day prior or after.
– Upon delivery, the goods may need to be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours.
– Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
– Blaze Industries also offer store pick up (no postage charge) at our shop front – Unit 1/11-15 Gardner Court Toowoomba Business Centre, Toowoomba, QLD. Hours for pick up are: Mon – Fri 8.30am to 4pm.
– Blaze Industries does not accept responsibility for any loss or damage of items/parcels once they have left our factory. Should any problem occur please contact our factory on 61 746 154680 during business hours.
– At present time Blaze Industries offers tracking, via express post or the nominated Courier service, on all orders. If you experience problems with your delivery please contact us at: firstname.lastname@example.org or 07 4615 4680 Monday to Friday 8.30am-4.00pm
– Your credit card details are processed by our Australian Payment Processor (for credit cards) EGATE, which is linked to our ANZ merchant account.